![]() I'm really not sure what was causing that, but it seems to be resolved now and I have the option to renew. Just in case the team needs to track it, the issue was that I couldn't renew my subscription, and was just getting a "you're already subscribed" message when I tried. (Ideally it would be great to have email support again in general for accessibility reasons, but I know that is less likely to change.)Īs far as my initial issue, thankfully the good old "wait 24 hours" strategy seems to have worked. If you're able to pass along feedback at all, it would be great to have this reworded to clarify that LastPass Premium users also do not have access to email support. You're right, this was an error on my part-I checked the "What levels of customer support does LastPass offer?" article, and was confused by "all LastPass Free users have Basic support." Since I'm a premium user, I didn't think this applied to me, but I can see now where I misread it. If this is a technical error or an intentional choice (hopefully not) then it really needs to be fixed for accessibility. ![]() I'm assuming this is a technical issue, but the How do I report a bug page directs me to the same menu, so here we are.Īm I missing a step here? This could definitely be my error, but I've exhausted all my ideas. (As a note, the second screenshot is after ensuring I am logged in-"LastPass User" was autofilled, but still no email options.) Cleared my cache, uninstalled Chrome and reinstalled it - neither works. Stopped working with the Chrome extension and cannot log into Lastpass on Chrome (I log in, it flashes my vault, then it reimposes the login screen). All options lead me to the following menu, with no option other than "Call Me." Lastpass works on my phone (iphone) and Safari. I've tried "Contact Support" at the bottom of this article, as well as the usual "Contact Support" links on the bottom of other articles. Official support pages say that email support is available, so I'm not sure why I don't have the option. Visit the LastPass Community Many common questions can be solved by viewing posts and engaging with peers, all in our moderated LastPass Community. So far, every single way I approach this, I can only contact them by phone. I need to contact support via email, I cannot contact them via phone due to my disabilities. I'm giving the benefit of the doubt and assuming it's a technical error, but I also can't submit a bug report for the same reason, so this is my best option.įor some background: I have worked in customer support for years with multiple companies, so I am well aware that contacting support can be confusing I've tried multiple workarounds with no success. I have desperately tried to log into my account. This was years ago, so I forgot my password. The reason why it is not showing in your browser toolbar is because you need to 'pin it', please, search for how to pin the extension in chrome and follow the steps accordingly. I'm having a lot of difficulty contacting Support. I wanted to try out premium LastPass as I have not been using a password manager and finally decided to start using LastPass for which I had previously sign up, but never actually used. Hello JJJMc, Upon checking your profile, we noticed your other posts and you have the extension working as needed.
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